Get Help – Phone, Chat and Self-Service Options
Our calling center provides front-line support to faculty, staff, and students via phone, chat, and remote support tools. This is the central hub of our organization and is the first place that you should contact when you are having technical difficulties. If we are not able to resolve your issue at this level then it will be escalated to the appropriate team for processing.
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All TCU positions must be posted on the HR careers site at jobs.tcu.edu. Departments may only interview applicants who have first applied through this career site. If an applicant contacts the department directly, he/she should be referred to HR. A background check must be conducted on the final candidate before an offer can be made. Jan 5, 2019 - This Pin was discovered by Logan Couch III. Discover (and save!) your own Pins on Pinterest. Background and Overview The TCU Treatment System includes a set of assessments and manual-guided interventions that “target” specific needs and status of.
Submit a Ticket – Click Here
- Tickets are processed between 8am and 5pm (M-F)
Chat With Us – http://chat.it.tcu.edu
Give Us a Call – (817) 257-HELP (4357)
Visit In Person – See info below
Other Important Support Information:
- Our Open Hours
- Visit the Knowledgebase
Visit In Person – IT Support FrogPad
Our walk-up location on the first floor of the Mary Couts Burnett Library is where you can get one-on-one sessions with our front-line student consultants. They can help with a wide range of issues and will escalate any problems that they can’t resolve. We are open for an extended period of time which gives students and employees the opportunity to visit our location outside of the regular business day. Drop by and ask us for assistance.
- Location – First floor of Mary Couts Burnett Library, on the east side of the building next to Rees-Jones Hall
- Availability – Our Open Hours
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Note: The IT HelpDesk has implemented a reservation policy to promote social distancing.